Warranty Registration for New Pet Solutions products
Thank you for your recent purchase from New Pet Solutions.
We’re proud of our products and put our hearts into each item. If you’re not happy with your purchase, we want to hear from you, so we can make it right!
Registering your New Pet Solutions product will help us serve you better.
New Pet Solutions provides an extended 12 months replacement warranty on our products in the unlikely event there are any manufacturing defects.
New Pet Solutions additionally provides a replacement against any pet chewing accidents for the first 90 days. Replacement is at our discretion and can be made only after receiving photos of the damaged item, plus a copy of the product purchase receipt.
Our pets are as individual as we are. They act and eat and play in different ways, and they respond differently to everyday situations. There will always be an element of trial and error in finding the most suitable products for your pet. We ask that you keep this in mind when choosing products and when claiming under the extended warranty.
Whilst every effort is made to produce high-quality, value-for-money products, manufacturing errors can occur.
If you experience a problem we will do our best to resolve the issue fairly and in good time.
Terms and Conditions
This warranty is available to customers in the USA only at this time. The extended warranty becomes valid when you register your details within 14 days of delivery of your purchase from Amazon.
Privacy and Security
The information you provide will remain secure. We will not share your information with any third party.